Terms

ORDER TIMELINE     

Our company handcrafts all products within 3 to 5 weeks. Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade. Both are handmade but the pre-made is shipment ready while the made-to-order products take 3 to 5 weeks to be created for you. Look for the following image if a product is ready for shipment immediately:

Charcoal

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

* keeping it safe from contact with water and humidity

* keeping out of the reach of small children

* keeping it in the box provided in a dry place away from the heat

* light hand dusting with a brush is allowed

* washing or dry cleaning is not allowed

Your product(s) can be damaged if:

* gets into contact with water

* crushed it under heavy clothes

* left out in the sun

Custom orders

We always love creating new products from scratch. Please contact us for a quote. Custom orders can have a lengthier processing time. Ask us for details.

SHIPPING

Our company ships through the following carriers Royal Mail

International shipping

We happily support and love our international customers. We ship all International products through UK Royal Mail. Florissima bella is not responsible for custom duty or brokerage fees for international shipping. These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

* We offer free shipping on all orders over £100 with the discount code

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 3 to 5 weeks to be handmade.

RETURNS

If you are not happy with your purchase then you have 14 days to return it for an exchange or refund. You will be responsible for the return shipping costs. This is only applicable to ready to ship items. The items must be unused in original condition.

Made to order/or customized goods are exempt from being returned unless the product arrives defective. Additional non-returnable items: Gift cards

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at florissimabella@gmail.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at florissimabella@gmail.com

Shipping

To return your product, you should mail your product back to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.